|RE02 Tutorials: T01 | T03 | T04 | T05 | T06 | T07 | T08 | T09 | T10
|T04: "User Driven Design" (Donald C. Gause)
USER DRIVEN DESIGN
Discovering the niceties, developing the necessities through effective requirements management.
Tuesday, September 10th from 900 - 1730
Target Audience: This workshop is intended for all professionals involved in the development of complex information systems including: executives making funding decisions, product managers, planners, systems analysts, requirements engineers, software developers, systems maintenance, what the heck, even end users.
Tutorial Outcome: The attendee will have a better understanding of organizational and psychological sources of user-UNFRIENDLY design and be in a position to apply heuristic, organizational, and procedural approaches to enhance user-friendliness of commercial products.
Description: Design nearly always starts with the recognition of a problem, proceeds with the development of opportunities, and finishes with the delivery of a product. As designers, we must recognize all of the essential features, develop just the right number of expected features, and create, for good luck (and ego), a few really exciting gee whiz features. We have discovered great benefits in including critical users as an integral part of the design activity.
We will discuss, in this highly interactive presentation, the means we have used to include these users - from start to finish. This includes the initial product concept advancement, the business plan, requirements development, systems design and implementation, testing, delivery, and refinement in the market place. We will illustrate a handful of heuristics that we have found to be particularly useful in eliciting several of the many dimensions of user needs and wishes as well as surfacing previously unrecognizable, but highly desirable, functionality. We will also introduce a number of practical systems understandability heuristics. As an important by-product, these heuristics make design thinking much more visible to all concerned parties in time for more user-centered decisions. We are provided a much clearer picture of design responsibilities, project scope and risk, and, most importantly, a more consistent view of user expectations.
|Last updated: 2002-06-05